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Industry experts discussed how organisations may use emerging technologies like artificial intelligence (AI) to create transformation across industries. The discussion centred on useful applications and strategic insights for companies trying to stay competitive, innovate, and guarantee long-term success. The impact of AI is already being felt in a variety of industries.Industry experts discussed how organisations may use emerging technologies like artificial intelligence (AI) to create transformation across industries in a recent NTT DATA webinar held in conjunction with Business Day. You can listen to the clip below. The discussion centred on useful applications and strategic insights for companies trying to stay competitive, innovate, and guarantee long-term success.
The CEO of NTT DATA Middle East and Africa, Alan Turnley-Jones, highlighted the company’s audacious and comprehensive plan to quicken corporate transformation. By investing in extensive industry knowledge to equip businesses for an AI-driven future, NTT DATA—formerly known as Dimension Data in South Africa—has radically transformed the way it services the market. The company’s main pillars are innovation, sustainability, customer centricity, and client value.
NTT DATA is the world’s sixth-largest provider of IT services, with operations in 50 countries. Five regions in South Africa—Gauteng, KwaZulu-Natal, Western Cape, Eastern Cape, and Free State—are home to the company’s data centres. Every data centre is completely redundant and designed for high availability, guaranteeing always-on performance and dependability, which is crucial for companies functioning in a data-driven, fast-paced economy.
The discussion focused on how artificial intelligence (AI), and more especially generative AI (GenAI), is revolutionising several industries by increasing productivity and opening up new avenues for expansion. According to Chris Wiggett, head of AI at NTT DATA Middle East and Africa, the development of AI in recent years has created new opportunities for companies to automate procedures and make more informed choices. Businesses that haven’t adopted AI run the danger of falling behind.
The complex layers of AI, including its algorithms, data processing, and computational capacity, call for specialised knowledge, and NTT DATA’s virtual data scientists provide companies with the direction they need to realise this potential. The impact of AI is already being felt in a variety of industries. For instance, in the financial services sector, analytics and AI are helping organisations modernise outdated systems and streamline operations.
A customised customer experience powered by AI has the potential to boost income by 20%, according to research from Research At Glance, according to Verina Mohanlal, head of Financial Services Industry: Applications & Cloud at NTT DATA Middle East and Africa. The urge to innovate is also being felt by retailers. Although loyalty programs and customer experience were important areas for retailers to focus in, 65% of them still saw customer experience as a weak point, according to Tony Nugent, Retail Practice Manager at NTT DATA Middle East and Africa.
This suggests that there is a lot of space for development, especially in the very competitive South African market. Retailers are discovering new methods to boost customer satisfaction and spur growth by using AI-powered analytics to better understand consumer behaviour.
It is obvious how urgent it is for organisations to implement AI. Macsteel International Trading Holdings CIO Rob Collier issued a warning, saying that companies that do not incorporate fundamental AI into their daily operations run the risk of falling behind. Those who are prepared to accept AI, reconsider their tactics, and concentrate on innovation will influence the future, whether in the retail, financial services, or other industries.
